Common questions about Remosse, the video calling app for music lessons.
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Remosse is a 1:1 video calling app built for music lessons (piano, voice, strings, and more). The host (who issues the QR code) shares a QR code; the guest scans it to start a low-latency call.
No. Guests use Remosse completely free—installing the app, scanning QR codes, and joining calls costs nothing.
The Remosse app officially supports iPhone and iPad. As of v1.4, guests can also join a lesson from a web browser using an invite link or QR code—no app installation needed.
Browser join from Android and Windows is under testing. For the most reliable experience we recommend the iPhone/iPad app.
On Apple silicon Macs, Remosse can be installed from the App Store as an iPhone/iPad app, and core features such as video calls are usable. However, it is not optimized for Mac screen sizes or behavior, so layout, camera/microphone selection, and notifications may differ from iPhone or iPad.
We primarily support Sign in with Apple. Choose it on first launch to get started.
You can also use “guest mode” without signing in to scan QR codes and join calls, but iCloud sync and the free trial require signing in.
There are four plans: Starter, Basic, Standard, and Pro. Check current pricing in the app (App Store).
| Plan | QR issuances (per cycle) | Time pool (per cycle) | Daily call cap |
|---|---|---|---|
| Starter | 6 | 6 hours (360 min) | 2 hours |
| Basic | 15 | 16 hours (960 min) | 3 hours |
| Standard | 30 | 26 hours (1,560 min) | 6 hours |
| Pro | 60 | 48 hours (2,880 min) | 12 hours |
It is the total lesson time you can still assign to new QR codes in your current billing cycle (until your subscription renews). Each time you issue a QR code, the minutes you choose are deducted from this pool.
For example, on Basic (16-hour pool) if you issue three 60-minute lessons, the pool becomes 16h − 3h = 13 hours.
No. The time pool and QR issuance counts reset on your subscription renewal date. Unused quota does not carry over.
Your current cycle continues—QR counts and pool balance are not reset. Only the plan limits change to the new plan’s caps.
Example: on Basic with 200 minutes left, upgrading to Standard keeps 200 minutes while raising the cap to 26 hours.
Per App Store rules, downgrades and cancellations take effect at the next renewal; your current plan stays until then. After renewal, the new plan (or free tier) applies.
QR counts and the time pool reset to the new plan’s limits on that date.
It is the maximum host call time per calendar day. When you hit it, you cannot start more host calls until midnight (local reset). This is separate from the time pool.
The duration you pick when issuing a QR code is allocated to that lesson (e.g. a 60-minute QR starts with 60 minutes on the timer). You can choose 15–180 minutes.
During the call the timer counts down; when it reaches zero the call ends. The system session limit is 3 hours.
You’ll see the free tier. You can’t issue QR codes or start host calls, but you can still view past lessons and join as a guest.
If you previously had a paid plan, you cannot return to the free trial after cancelling.
Yes. Lesson Pass is a pay-as-you-go in-app purchase you can buy only when you need it, without committing to a monthly subscription. Check current pricing and contents in the app (App Store).
Lesson Pass is a consumable in-app purchase—there is no auto-renewal. You use what you buy.
Yes. Everyone who signs in with an Apple account gets:
It starts when you first issue a QR code or start a call as a host. The 14-day clock does not start immediately after sign-in—you choose when to begin.
No. Once you join a paid plan, the free trial ends. After cancellation or expiry you’re on the free tier and cannot go back to the trial.
Lesson deletion is not available on the trial. Use your QR issuances and time as issued. Upgrade to a paid plan if you need deletion with quota refunds.
It is the time budget for that one lesson (call). Choose from 15, 30, 45, 60, 90, 120, 150, or 180 minutes, or enter any value from 15–180 minutes.
That amount is deducted from your cycle’s time pool, and the call ends automatically when the timer runs out.
Yes. When issuing a QR code you can set a start date and time together with the lesson name, up to 30 days from today.
If you skip a time, the lesson is treated as “join anytime.”
Calls are 1:1 only (host + one guest). Only one guest can join per QR code.
After about two months from issuance, codes may be archived automatically. While valid, you can share the same QR with your guest as needed.
It shows issued count / plan limit for your current billing cycle (until renewal). When you hit the limit you can’t issue more until the cycle resets.
Try one of the following:
You can join 15 minutes before the scheduled start. Before that you can save the lesson or add it to Calendar or Google Calendar.
Lessons without a scheduled time can be joined right after scanning.
Join now goes straight to the join flow. It appears for lessons without a time, or within 15 minutes of start.
Save adds the lesson to your list for later. For upcoming lessons you can add to calendar after saving.
Yes. When a guest enters, the host sees a join request. After the host taps allow, the guest’s audio and video connect.
If the host isn’t in the call yet or the network is slow, wait a moment and try again.
Remosse supports at most two people (host + one guest). If a guest is already connected, another guest cannot use the same QR.
Ask the host to issue a new QR for a different participant.
This can happen when:
If the code expired or was cancelled, ask the host for a new QR.
Yes. In-call audio has TALK mode (conversation-focused, stronger noise reduction) and MUSIC mode (better for instruments and singing). Switch modes to match your lesson.
The iOS Mic Mode may be the cause. When set to Voice Isolation or Automatic, iOS prioritizes the human voice and suppresses surrounding sound — including the instrument you are playing.
To send your instrument's sound as it is, we recommend Wide Spectrum. Remosse guides you through this on your first call, but you can change it at any time.
How to change it (during a call)
Mic Mode is not shown on the first screen of Control Center — it appears only after you tap the app name button in step 3. If you still can't find it, make sure you're in a call with the microphone on.
Note that using this setting with Remosse requires iOS 26 or later. On earlier versions Control Center shows "Mic Mode is unavailable" — in that case no change is needed (Remosse won't show the guidance either).
This setting applies only to Remosse and does not affect phone calls or other apps. Once set, it stays that way for future calls.
For details, see Apple's support page.
All plans can use them; the catalog depends on your plan.
Roughly similar to typical video apps (TALK mode lower, MUSIC mode somewhat higher). Wi-Fi is recommended when possible.
Use Network check in Settings before important lessons.
Targets: 2 Mbps or faster, latency 150 ms or less, packet loss under 3% (rough guide for 720p / 24fps). Results are estimates.
Yes. On the pre-call preparation screen you can select your microphone input device (works on both iPhone and iPad). Connect your external mic or audio interface before launching the app, and it will appear in the list.
Yes. You can record video (with audio) or audio only. Recordings are stored securely in the cloud, and during the retention period you can play, share, or save them to your device from the recording playback screen opened from the button at the top right of the lesson list.
This version supports cloud storage only (there is no direct on-device recording mode). Because recordings live in the cloud, you keep your recording playback list when you switch devices and sign in with the same account.
Cloud storage capacity and retention depend on your plan.
| Tier | Capacity | Retention |
|---|---|---|
| Free trial | 10 GB | 30 days |
| Paid plan | 10 GB | 30 days |
Video is roughly 1 GB per hour; audio-only is very small. If you reach the limit, delete recordings you no longer need and try again.
Only the lesson host can start recording.
For privacy, a “Recording” badge is shown to everyone in the lesson while recording is active, and guests join knowing the lesson may be recorded. Recording never starts silently.
Yes. You can show the other person’s video on a big screen in either of these ways:
Yes. During a call you can switch the big-screen video between the other person and yourself. While your camera is off, the big screen shows a note to that effect.
When you disconnect the external display, the target returns to “the other person” and your own video goes back to the handheld screen.
No. The browser big-screen viewer and AirPlay output cannot be used at the same time. Please use one or the other.
Yes. Guests can open the invite link and join from a browser—no app install required.
Yes, but it requires pairing with the Remosse app on your iPhone (QR or 6-digit code). You cannot start hosting from a browser alone.
This lets you run the lesson on a large screen while authorization and recording start/stop are handled securely together with your iPhone.
Some features have limited browser support or are app-only.
With notifications enabled you may get:
You can turn notifications off and still use your lesson list, QR scanning, and calls.
Yes. Use the device Settings app to change Remosse’s notification permission. Inside Remosse you can toggle 15-minute lesson reminders and host alerts when a guest joins a lesson.
This notification—letting a guest know the host has joined—can only be received by guests who are signed in with Apple or Google. It is not delivered when you join via “Continue as guest.”
To receive it, sign in and allow notifications. You can still join lessons without signing in.
It shows the next upcoming saved lesson on your Home Screen or Lock Screen. Tapping opens join prep if there’s a scheduled lesson, or your lesson list if not.
Refresh timing depends on iOS; it may take a moment to update.
It depends on your plan and the lesson state.
| Plan | Delete before start | Delete within 30 min after start | Delete after 30 min |
|---|---|---|---|
| Starter Basic Standard |
1 QR issuance + full pool time back | Pool time only (QR already consumed) | No refund (delete still allowed) |
| Pro | 1 QR issuance + full pool time back | Pool time back regardless of elapsed time (QR still consumed) | |
| Trial | Lesson deletion is not available | ||
Refunds apply to your current billing cycle. A toast after deletion explains what was restored.
Common reasons:
After an upgrade the app may still be fetching new subscription dates from Apple, so refunds can be temporarily pending.
The list header shows “Quota refund pending” while waiting. Bringing the app to the foreground usually completes sync within seconds to a few minutes.
Yes. Issuance count won’t go below zero, so the count may stay at 0 while pool minutes can still increase when rules allow. The toast shows what changed.
No. A guest removing a lesson from their list only clears their local list. It does not change the host’s QR count or time pool.
Yes. When signed in with an Apple account, open Settings in the app and choose Delete account and data. Follow the confirmation steps (you may need to type delete to confirm).
This removes, within Remosse’s scope, lessons you host, guest-saved lesson copies, display name profile, and related records in this app’s CloudKit container, and may clear some on-device caches and sign-in trial data. Network issues can prevent complete deletion.
You don’t need to redo onboarding; you can keep using the app as a guest.
To cancel a paid subscription, use App Store subscription management. Deleting account data does not stop billing.
See section 8 of the Privacy Policy for details.
This action deletes data Remosse controls. You must handle separately:
Always cancel paid plans in App Store subscription settings.
Sign out disconnects your Apple account on this device. CloudKit lessons or profiles may remain in iCloud.
Delete account and data deletes Remosse-managed cloud and local data within the described scope (see the Privacy Policy for exclusions).
Yes, on devices signed into the same Apple ID with iCloud enabled. QR counts, time pool, and lesson lists sync via iCloud and CloudKit.
With iCloud enabled for the same Apple ID, QR counts, pool balance, and lessons are stored in CloudKit and typically restore after reinstall.
If iCloud is off or you sign in with a different Apple ID, data won’t carry over.
Yes. In Settings, use Restore purchases on a device signed in with the same Apple ID.
After scanning a QR code and saving the lesson, guests can add it to the device Calendar (Apple Calendar) or Google Calendar.
Please check: